PRIVACY POLICY

 

At SIAM-HOLIDAYS.COM, we understand that privacy is really important. So we have prepared this privacy policy to fill you in on who we are, how we collect and what we do with your personal information, and how you can find out more about our privacy philosophy and the personal information that we collect about you.

  • Who are we?

  • What we collect and why

  • Information about other people

  • What about 'cookies'?

  • Security

  • You tell who?

  • Complaints, comments or corrections?

Other SIAM-HOLIDAYS.COM privacy policies:

  • Newsletters

  • Online shop

  • Mobile Applications

  • Feedback

  • Media activities

So who are we?

SIAM-HOLIDAYS.COM operates as a travel agency for customers around the world.

What do we collect and why do we collect it?

There are situations in which we ask you to give us information about yourself. This information includes things like your name, address, e-mail address, and phone number. In some situations you may be able to interact with us anonymously or by using a pseudonym. If customers choose to purchase SIAM-HOLIDAYS.COM products or services, we can collect some identifying information in order to process orders and provide customer service. The types of purposes for which we collect information about individuals include the following:

  • obtaining, responding to and managing feedback from travellers

  • allowing people to share their experiences with fellow travellers on our bulletin boards and managing communications on our bulletin boards to ensure that posts and messages submitted by users comply with our community guidelines and website terms & conditions

  • processing purchase orders and providing technical support

  • contacting travellers with information and updates (like exciting travel news, great offers, promotions, special events, competitions and surveys) from SIAM-HOLIDAYS.COM (but only if they have asked us to). Our information and updates may also include information from our partners.

  • managing our competitions and contacting the winners

  • personalising or improving the way SIAM-HOLIDAYS.COM content is presented to you.

We may also collect information about individuals involved in businesses, and this is mainly for:

  • preparing listings and reviews in our publications (our writers may collect personal information in the course of gathering material for inclusion in our products, although you won't always know who they are at the time as we need to get the real story!).

  • sending information about SIAM-HOLIDAYS.COM and our products to our media and other industry contacts

  • distributing our products to distributors and retailers.

If you work for us (as an employee or under contract) we keep information about you in the context of that relationship. There are some differences in how we deal with that type of personal information because of the relationship, plus some housekeeping stuff. If you are in this group and want further information on how we deal with information about you, please contact us.

Information about other people

One of the best things about the SIAM-HOLIDAYS.COM community is that everyone is keen to share their views and experiences with others. We welcome your contributions, but please respect the privacy of others and don’t share their information unless you have their permission.

If you want to include information about yourself we'll take it that you understand how our services work and are happy for that information to be shared. If you are unhappy that personal information about you has been included in one of our products or on one of our bulletin boards, please let us know. Where reasonable and possible we will remove that information at the next practical opportunity - where it has been included in one of our publications that may be the next reprint or next edition.

What about 'cookies'?

By continuing your browsing on this site, you agree to the use of Cookies or other plotters to propose to you, by example, targeted advertisements adapted to your interests and for example, making visits statistics.

Security

The security of your personal information is important. SIAM-HOLIDAYS.COM has in place proper security measures to protect your personal information.

You tell who?

We may share personal information amongst SIAM-HOLIDAYS.COM. We may also disclose that information to our travel writers and other contractors who help us put together SIAM-HOLIDAYS.COM products and services and, where relevant, to our business partners who assist us in providing these products and services, or to successors in title to our business. This may involve transferring your data from one country to another. By giving us your personal information or interacting with us, you acknowledge and agree to our use of your data on a global basis, but if you have any concerns about this please let us know.

If legal or health and safety issues arise we may also have to make disclosures to relevant organisations to deal with these matters.

Complaints, comments or corrections?

You generally have a right to access the personal information SIAM-HOLIDAYS.COM holds about you (although there are exceptions). For the correction of your informations, just send an email at community@siam-holidays.com

Online newsletters

You want to sign up to a newsletter but you're worried it'll open the floodgates of spam. Here's what we will and won't do if you sign up with us.

SIAM-HOLIDAYS.COM collects your email address so we can send you the newsletters you've subscribed to. By registering for the newsletters, you are also signing up to receive emails from SIAM-HOLIDAYS.COM for all your travel inspiration, tips and exclusive offers. You can unsubscribe at any time by just sending us an email at community@siam-holidays.com. Sleep easy, we will not sell your email address to marketing companies for spamming.

Online shop

Shopping online is as convenient as it gets, but handing over all your personal details might give you the shivers. Here's why we need your information and what we do with it.

When using SIAM-HOLIDAYS.COM 's online shop, you may choose to supply SIAM-HOLIDAYS.COM with 'personal information' in order to purchase products online.

We collect this information so that we can fulfill your order and speed your products directly to you. Without this information we would not be able to process your order or contact you if there are any issues. If you've asked to hear more about SIAM-HOLIDAYS.COM we will use your personal information to send you what you've asked for.

Rest assured, we will not sell your contact details to marketing companies for spamming, but we may disclose information about you to business partners who help us provide these services. The payment is made through PAYPAL, so we cannot have access to your credit card information and the PAYPAL’s payment is guaranteed by the security process of PAYPAL

 

Feedback

Travellers love giving feedback and we love receiving it. If you're wondering what happens now that we have your comments and information, here's what goes down.

By submitting feedback, you may be supplying SIAM-HOLIDAYS.COM with 'personal information'. We collect this information so that we can use your comments to improve our products, acknowledge your contribution in the next edition, and we might even reward the very best feedback with a free ebook chapter. We might edit, reproduce or incorporate your comments in other SIAM-HOLIDAYS.COM products, such as guidebooks, websites and digital products, so let us know if you don't want your comment reproduced or your name acknowledged. If you're giving feedback within our online communities, please respect the privacy of others and be respectful generally.

Fear not, we will not sell your contact details to marketing companies for spamming, but we may disclose information about you to our authors and amongst companies in the SIAM-HOLIDAYS.COM, including to people located in a different country to you. You have some rights to access personal information that we hold about you (but there are exceptions - what good is a rule without them!). If you'd like to find out more about this , please contact us.

Media activities

In addition to our general privacy policy, the following applies in relation to our journalism and publishing activities.

We collect information from many sources in order to provide the best travel information that we can. In some cases (mainly for preparing listings and reviews in our publications) this will include personal information about individuals (things like the name of an individual who runs a hotel, restaurant or tour company). In order to present unbiased and accurate information and opinion in our travel publications, we cannot always identify ourselves. After all, we need to get the real story!

Complaints, comments or corrections?

SIAM-HOLIDAYS.COM is keen to share the views and experiences of others but if you are unhappy that personal information about you has been included in one of our products, please let us know. Remember, this means personal information about you as an individual, not information or opinions about your business. Where reasonable and possible we will remove that personal information at the next practical opportunity - where it has been included in one of our publications that may be the next reprint or next edition.

If you have any queries regarding personal information, please contact us at community@siam-holidays.com

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SIAM HOLIDAYS

227 Moo 8 Changsawang
Nongkomkho tambon
NONGKHAÏ 43000
Thailand

Tel Thaïlande: +66 934 574 226 (6h à 15h heure Française)

Tel France: +33 188 321 504 (6h à 15h heure Française)

Mail: info@siam-holidays.com

Site: www.siam-holidays.com

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